WHAT HAPPENS TO MY TICKET IF THE FESTIVAL CAN’T GO AHEAD?

If the festival is cancelled or postponed due to Covid-19, you will be eligible to request a refund. All tickets will automatically be rolled over to 2022, or the ticket holder may apply for a refund of the face value of the ticket. Refunds under these circumstances must be applied for within 3 months of the date of cancellation/postponement.

We will be in touch with instructions on how to do this, should the situation arise.

HOW ARE FARMFEST PLANNING FOR COVID?

As we look ahead to July, we want to reassure you that we are working hard to bring you the best event yet in the safest possible way. The Farmfest team are working closely with Somerset District Council and Public Health representatives to ensure the festival is delivered safely this summer. More detail regarding our plans this July will be available soon.

WHAT ARE FARMFEST’S OPENING HOURS?

Festival opening hours:
Friday 30th July at 9am – Sunday 1st August at midday.

Campsite opening hours:
Thursday 29th July at 3pm – Sunday 1st August at midday

You can arrive at the campsites from 3pm on Thursday 29th July, and the car park will open an hour earlier at 2pm. Wake up at the festival site on Friday, ready to get stuck straight into the Farmfest fun.

Thursday night camping is free but you must pre-register via this form. You’ll need to provide your booking reference, the email address you booked with, and the number of people in your group. If you do not pre-register you may be turned away at the entrance.

WHEN WILL I RECEIVE MY E-TICKET?

Tickets will be sent approx 7 days before the event – they will go to the email address you made the booking with.

WHO IS YOUR TICKET PROVIDER?

On 5th March we changed our primary ticket provider from Eventbrite to Easol. The ticket deposit scheme is only available via Easol – accessed via our tickets page.

All tickets purchased from Eventbrite are valid and you will still be able to access your account. A small number of tickets sold via Festicket are also still valid.

Please bring your proof of booking from whichever provider you booked your ticket with to gain access to the festival. If you need clarification, please email [email protected]

WHAT TYPE OF TICKET SHOULD I BUY?

We offer adult, teen (13-17) and child (under 12) tickets at Farmfestival. Anyone aged 18 at the time of the festival is an adult. In the event of teen tickets selling out, then a teen may buy an adult ticket. However anybody aged 17 or under must be accompanied by a guardian of 21+ to the event whatever type of ticket they purchase. I.D will be requested on entrance. A guardian can be responsible for up to four people at the event. Anybody who requires a guardian at the event must have that guardian with them on arrival and if they leave / re-enter the site. Entrance may be refused unless we are satisfied you have a guardian with you. Security may require photo I.D from you when leaving and re-entering the site. Children aged 12 and under can enter Farmfest completely free, with a valid ticket.

DO I NEED TO PAY EXTRA FOR PARKING?

No.

DO I PAY EXTRA FOR CAMPING?

No. General or family camping is included in the ticket price. However if the thought of pitching a tent fills you with dread, you can book a bell tent via our tickets page.

HOW FAR ARE THE CAMPSITES FROM THE CARPARK?

A few minutes walk. The Farmfest campsite is situated directly across the main field, from the car park. Please ask for directions at the main gate on entry if you are unsure where to walk.

CAN I PARK NEXT TO MY TENT?

No. Health and safety regulations state that we have to separate vehicles and people. The carpark is only 100m from the campsite so you don’t have to carry your equipment far.

CAN I HAVE A CAMPFIRE OR BONFIRE?

Fires are not allowed in order to limit damage to the farm.

CAN I BRING A GAS CAMPING STOVE AND BBQ?

Unfortunately, for health and safety reasons, gas stoves and BBQs are not allowed at Farmfest.

WHAT WASHING FACILITIES ARE THERE ONSITE?

Farmfest has numerous sinks and stand alone taps set up for washing during the festival.

Gilcombe Farm – where Farmfestival is located – is not connected to the mains water and relies on a private spring water supply. While the water quality is tested and guaranteed to be of the highest quality, the volume available is not sufficient to support the working farm as well as showers at festival. We recommend staying offsite if extra facilities are needed.

HOW MUCH FOOD & DRINK CAN I BRING IN?

You are allowed to bring food to the festival, which may be consumed anywhere on site.

As an independent, sponsor free festival, bar sales keep our event alive. You can bring your own alcohol into the campsite, but not into the arena.

Please be aware that no underage drinking is allowed on the festival site. We adopt the challenge 25 policy as a condition of our licence on all festival bars, so please remember to bring ID.

CAN I GET CASH ON-SITE?

Yes, there is an on-site ATM. Please note all transactions will be subject to a fee by the ATM provider.

ARE DOGS / PETS ALLOWED ON-SITE?

No. For hygiene and safety reasons ONLY registered guide dogs will be allowed at Farmfest – this includes the campsite. Animals cannot be left in vehicles or caravans at any time. Visitors attempting to bring any animals (other than assistance dogs) onto the campsite or festival site will be turned away and no ticket refunds will be available.

WHO DO I ASK ABOUT TICKETING AND OTHER ISSUES?

If you have lost your ticket details, or for other issues, please email [email protected] Please note, all tickets are non-refundable.

Multiple tickets on one e-ticket – can we arrive separately?

If you have a multiple ticket order, using 1 barcode, and it’s not possible to arrive at the same time, please bring an e-ticket per group and we’ll sort an arrangement with the first group that arrives at the box office.

 

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